Refund and Returns Policy

At Basictiresandwheels.com, we prioritize your satisfaction and peace of mind. We understand that sometimes a product may not meet your expectations or needs. That’s why we offer a straightforward 30-Day Return Policy.

Policy Details:

• Time Frame: You have 30 days from the date of delivery to initiate a return.
• Condition of Product: Items must be returned in their original condition, unused, and in the original packaging. For tires, this means they should not have been mounted or used on a vehicle.
• Return Process: To start a return, please contact our customer service team. They will guide you through the process and provide you with the necessary return shipping information.
• Refunds: Once we receive and inspect the returned item, we will process your refund. The refund will be issued to your original payment method. Please allow up to 7-10 business days for the refund to reflect in your account.
• Shipping Costs: Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., wrong item sent).
• Restocking Fee: There is no restocking fee for returned items that are in compliance with our policy.

Exceptions: Please note that certain products may have specific return policies. These exceptions, if any, will be clearly stated on the product page.

Customer Support: Our customer service team is here to help you with any questions or concerns regarding your return.

By shopping with us, you can rest assured that your satisfaction is our top priority. Our 30-Day Return Policy is designed to give you confidence and peace of mind when purchasing from Basictiresandwheels.com.